Version dated 4 September 2026
Returns
Fourteen days
For the tag, the period starts the day after receipt; for the service, the day after the contract is concluded. Send an unambiguous statement to hello@ufoundme.eu before it expires. No reason is required.
Returning the tag
Return the tag within 14 days after giving notice. Direct return costs are yours, except for our error, transit damage or a defect. A reduction in value caused by handling beyond a reasonable test may be deducted.
Refund through Mollie
Refund is made no later than 14 days after notice through the original payment method. For the tag, it may wait until recovery or proof of dispatch. Initial standard delivery is refunded, but not the supplement for a costlier method. Mollie technically executes the refund.
Immediate activation
Starting before the cooling-off period ends requires your express request. On withdrawal, a proportionate amount for service already supplied may remain due. You acknowledge that the withdrawal right ends only once the service has been fully performed. Without a valid request, no deduction is made for a service that has started. The defect guarantee remains separate and free.
Model form
To UFoundMe!: I withdraw from [tag/service], order [reference], ordered on [date], tag received on [date], name and address [details], account e-mail [e-mail], date [date]. Never send a complete payment-card number.