Version dated 25 October 2026
Returns
All legal texts in one dated PDF with numbered pages.
Your right of withdrawal
You have 14 days to withdraw, without giving any reason and without any costs other than those indicated below. Tag: the period runs from the day after the day on which you, or a third party designated by you other than the carrier, receive the tag; if an order includes several tags delivered separately, from the day after receipt of the last one. Service (paid activation, free activation or renewal): the period runs from the day after the conclusion of the contract. Each renewal opens a new 14-day period. If the last day falls on a Saturday, a Sunday or a public holiday, the period is extended until the next working day.
How to withdraw
Inform us before the end of the period by means of a clear statement: e-mail to hello@ufoundme.eu, or letter to MOLDEREZ-CONSULT SRL, UFoundMe!, Square Valère Gille 13/5, 1050 Ixelles, Belgium. You may use the model form below, but it is not obligatory; it is sufficient to send your statement before the period expires. We acknowledge receipt by e-mail without delay. Never send a full bank card number.
Returning the tag
Return the tag without undue delay and no later than 14 days after informing us, to the address above; the deadline is met if you send it before it expires. The direct cost of returning it is borne by you; it is borne by us if the tag is defective, non-conforming or if we made an error. You may pair the tag with a card and test it: this does not reduce your rights. Only a diminished value resulting from handling other than what is necessary to establish its nature, characteristics and functioning (a damaged tag, for example) may be deducted.
Refund
We refund all payments received, including the gift option and the initial delivery charges, without undue delay and no later than 14 days after being informed of your withdrawal. If you chose a delivery method more expensive than the least expensive standard delivery we offered, the supplement is not refunded. We use the same means of payment as for the order (via Mollie), unless you have expressly agreed otherwise; the refund costs you nothing. For the tag, we may wait until we have received it or until you have supplied proof of dispatch, whichever is the earliest.
Service used during the period
You may use the service as soon as it is activated, even during the 14-day period. If you withdraw, we refund the price of the activation or renewal in full, with no deduction for the days already used. If a tag is paired with the card, the card continues to work as UFoundMe! Essential.
Withdrawal and launch offer
If you withdraw from the purchase of a tag paid for during the launch offer, we refund the tag and delivery as indicated above; the free activation linked to that tag ends, without any charge for the period used. You may also withdraw from the free activation alone: this costs you nothing and does not affect the purchase of the tag.
Exceptions
The right of withdrawal does not apply to professional purchases or to co-brand or personalised tags made to the buyer’s specifications.
Defective tag or delivery error
This case falls under the legal guarantee, not withdrawal: write to us at hello@ufoundme.eu. Returning it is at our expense and the tag is repaired, replaced or refunded in accordance with the rules described in the Terms and Conditions.
Model withdrawal form
(Complete and return this form only if you wish to withdraw from the contract.) , To MOLDEREZ-CONSULT SRL, UFoundMe!, Square Valère Gille 13/5, 1050 Ixelles, Belgium, hello@ufoundme.eu: , I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*)/for the provision of the following service (*): , Ordered on (*)/received on (*): , Name of consumer(s): , Address of consumer(s): , Signature of consumer(s) (only if this form is notified on paper): , Date: (*) Delete as appropriate. To help us (optional): order reference and account e-mail.