Version dated 6 September 2026
Terms
Seller and offer
The seller is MOLDEREZ-CONSULT SRL, 13/5 Square Valère Gille, 1050 Ixelles, Belgium · company/VAT BE0842.262.084 · hello@ufoundme.eu · +32 2 808 30 30. The physical QR tag is sold separately. The annual digital service is offered separately after the pet card has been created.
Price, order and Mollie
The physical tag costs €24.70 including VAT, plus shipping shown before payment. After the card is created, the first service activation costs €17.90 including VAT for 12 paid + 3 free months. Each later annual activation adds 12 months for €17.90 including VAT. A qualifying Member-to-Member referral adds one month when the new customer pays for their first annual service. The total, taxes and all charges are shown before the order carrying an obligation to pay. Mollie processes payment on its secure page; UFoundMe! remains the seller and stores no complete payment-card details.
Term, grace period and Essential
The first service starts on activation after payment and includes 12 paid + 3 free months. Each later activation adds 12 months. A 14-day grace period follows expiry with all Protection features. The card then moves to UFoundMe! Essential: the tag, QR, NFC, name, photo and useful details continue without a time limit. Private chat, translation, alerts, history and the trusted circle stop; the account email address becomes the visible direct contact. Non-renewal never disables the tag automatically. There is no silent renewal.
Delivery
We deliver to Belgium, Luxembourg, France, the Netherlands and Germany. For every pre-order, the country, tracked or untracked method, charges and schedule are shown before the order carrying an obligation to pay. Dispatch is currently expected from 15 October 2026. The timeframe accepted with the order applies. Risk of loss or damage remains with the seller until physical delivery to the consumer or designated third party.
Compatibility and duties
A recent smartphone, camera, compatible browser and internet connection are required; the tag needs no app or battery. The owner supplies accurate data, secures the account, publishes information only for an animal they are authorised to manage, and keeps useful instructions current.
Chat, translation and safety
Chat assists return of the animal. Machine translation may be wrong: confirm critical, medical or meeting information. The finder may voluntarily enter a name or phone number; it then becomes visible in the message. Meet in a safe place. UFoundMe! replaces neither an official chip, vet, police, emergency service nor insurance and does not guarantee a scan, contact or the animal’s return.
Legal guarantees
The new tag has a two-year legal conformity guarantee. Report a discovered defect as soon as possible and no later than two months after discovery. The digital service is covered by Belgian conformity rules throughout the supply period and by necessary updates, including security updates. All free statutory remedies remain fully available.
Complaints and mediation
First complain to hello@ufoundme.eu. You may then contact the Consumer Mediation Service, North Gate II, Boulevard du Roi Albert II 8 box 1, 1000 Brussels · contact@consumerombudsman.be · +32 2 702 52 20 · consumerombudsman.be. Belgian law applies without removing mandatory protection in the consumer’s country of residence.
Gift option
The gift option is optional and costs €1.00 including VAT per order. It includes gift preparation of the tag and the personal message entered during checkout, within the stated form limit. Its price is shown separately before the order carrying an obligation to pay.